BN
Bonni N
1 reviews | Active since Mar 2015
05 Oct 2015, 19:41
NO RESPONSE ON BILLING ISSUE
<br> MTN<br> <br> Billing issue still not sorted after 2 months. Ntebaleng provided the references below and i'm not sure which one is correct. REF NO: *** and/or ***.<br> <br> Please allow me to pay the monthly fee of R69 while you are still sorting out this issue. I have to access my data since everything is blocked everything came to a stand still. I also didn't receive my statement this month.
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MTN South Africa's replyOfficial
07 Oct 2015, 21:16Hello BonniBee22,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
from the REQ:*** investigations were done by our billing department and they responded. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
from the REQ:*** investigations were done by our billing department and they responded. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
warm regards
mike
Best regards,
MTN South Africa's reply07 Oct 2015, 21:16
Official
Hello BonniBee22,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
from the REQ:*** investigations were done by our billing department and they responded. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
from the REQ:*** investigations were done by our billing department and they responded. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
warm regards
mike
Best regards,