FN
Frans N
1 reviews | Active since Jun 2015
22 Jun 2015, 17:56
No response on a request
I have requested information / clarification on my very and extraordinary HIGH mobile phone account for May 2015.<br> <br> It was first reported at MTN Cresta, thereafter at MTN Century City then by email to Customer Care and subsequently a further 2 follow-up emails and various calls to the 808 call centre. <br> <br> My calls to the call centre have abruptly been ended after listening to all the options and hanging on for approx. 5 minutes per call whilst waiting for an operator.<br> <br>
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MTN South Africa's replyOfficial
24 Jun 2015, 14:25Hello Snarf001,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
We have escalated the matter through to our billing department for investigation and requested that they contact you and provide you with feedback on the outcome of the query.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
We have escalated the matter through to our billing department for investigation and requested that they contact you and provide you with feedback on the outcome of the query.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply24 Jun 2015, 14:25
Official
Hello Snarf001,
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
We have escalated the matter through to our billing department for investigation and requested that they contact you and provide you with feedback on the outcome of the query.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.
We have escalated the matter through to our billing department for investigation and requested that they contact you and provide you with feedback on the outcome of the query.
Regards,
Lawrence
REQ: ***
Best regards,