SB
Sarie B

1 reviews | Active since May 2014

15 Sept 2015, 15:41

No Response - Not even from Supervisors!!

I requested a URL report on Data Card useage on 03 August. I received an Auto Reply stating that due to strikes, etc. I had to wait up to 20 days for the Report, which I did. I followed-up several times and each time you speak with a new person and they escalate it, including the Supervisor.<br> <br> It is now 6 weeks later and less than nothing!!!! You can't even call it bad service, BECAUSE THERE IS NO SERVICE!!!!! No wonder Cell C is busy taking the market. We do not need pathetic Service Providers like MTN. Fortunately we can go elsewhere! <br> <br> They always send you a message back saying they're busy investigating, but other than that, you never receive further feedback, neither is your issue resolved.

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 09:26
Official
Hello SarieBritz,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.


We don't offer URL reports for prepaid subscribers the service is for contract subscribers .

We would like to assure you that we are actively working to improve our service levels.

Regards
Dimakatso
REQ:***


Best regards,