1 reviews | Active since May 2014
No Response - Not even from Supervisors!!
I requested a URL report on Data Card useage on 03 August. I received an Auto Reply stating that due to strikes, etc. I had to wait up to 20 days for the Report, which I did. I followed-up several times and each time you speak with a new person and they escalate it, including the Supervisor.<br> <br> It is now 6 weeks later and less than nothing!!!! You can't even call it bad service, BECAUSE THERE IS NO SERVICE!!!!! No wonder Cell C is busy taking the market. We do not need pathetic Service Providers like MTN. Fortunately we can go elsewhere! <br> <br> They always send you a message back saying they're busy investigating, but other than that, you never receive further feedback, neither is your issue resolved.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We don't offer URL reports for prepaid subscribers the service is for contract subscribers .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We don't offer URL reports for prepaid subscribers the service is for contract subscribers .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
