1 reviews | Active since Jul 2015
NO RESPONSE, NO SERVICE
I received a whopping bill which I did not expect, and then I tried to make a payment arrangement on 29 June 2015 to settle the arrears on 25 July 2015 together with the new month's bill. I also raised certain queries. I received no response. I then again on 8 July 2015 sent a request for a response. No response. I have lodged a complaint with MTN (MTN REQ:***) which no doubt will go unanswered too. Call Centre is closed. As a result my phone was cut off and can't get it reconnected. I had no option but to buy a prepaid SIM card. But I want my number back as people cannot contact me on the number that I have been using for years. I know there is a strike BUT as a consumer, I have a right to a decent quality of service (please see Consumer Protection Act).
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records your query was attended to, your line is currently active and not suspended. For any further enquiries,contact us by dialling 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records your query was attended to, your line is currently active and not suspended. For any further enquiries,contact us by dialling 808 and selecting option 2 (free from an MTN contract cellphone number) or *** from any other service provider (calls are charged at standard cellular rates).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***