HC
Hennie C

1 reviews | Active since Dec 2011

24 Apr 2015, 10:21

NO RESPONSE / NO INTEREST

This is the third complaint about the same problem. Phone faulty, and received new one after waiting 2 weeks and same problem, so now we have to wait again. MTN and its employers are just not interested in solving any customer problems or complaints. One gets the idea that MTN and its employees are not interested in any way about their clients (just their money) and do not have any passion, drive or interest in their jobs. They are like sheep, sorry this is the way we do it and you just have to accept it. (Too disinterested to think for themselves). We just work here. I have been a MTN customer for many, many years (upwards of 15), but have no qualms of leaving them as soon as humanly possible. They take my money every month, but I have no phone and definitely no-one interested in my situation. Have queries, but receive no replies. Just get told an enquiry has been lodged REALLY!!!!!<br> <br> I even contacted the manufacturer of the handset and have had some response from them, although nothing has been done to rectify my complaint, but nothing from MTN. No return calls or e-mails, NO INTEREST. They tell you (via Hello Peter) they are attending to your problem, but do nothing.

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 May 2015, 12:39
Official
Hello Hendon,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***

Best regards,