1 reviews | Active since Mar 2013
NO RESPONSE NO HELP
On 23/07/2019 I paid the last amount on my account and was told my Legal that my account is now closed. The number was supposed to be transfered to prepaid after this. This has still not be done and you can't get hold of MTN due to their stupid voice animated call center as it does not recognise any MTN number and keeps on telling you that you need to put in the number. My account was lying at legal for one monthly premium that was still payable - totally unneccessary but now I need to suffer for more than a year to get this resolved and sorted out. I can not believe that MTN treats their customers this way that is loyal to them. I think I need a dog as I will get more loyalty from him.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will email our legal Dept for a paid-up letter. Once I receive the letter, I will email it to you, and I will move the number to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will email our legal Dept for a paid-up letter. Once I receive the letter, I will email it to you, and I will move the number to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,