DL
Dennise L
1 reviews | Active since Aug 2010
23 Feb 2016, 13:24
NO RESPONSE NO FEEDBACK NO DELIVERY
I represent a company and ordered a few data card contracts. Delivery was promised last week Wednesday the 16th February 2016 and still to date we have not received it. We are told that it is with the courier company but there is no follow up on MTN's side as to when and why delivery has not taken place. We have sent e-mails and tried phoning but this is being ignored. I am at a point of cancelling the contracts and subscribing at another telecommunication. This is not acceptable that they cannot follow up on the progress of the delivery of the contracts unless this has not been dispatched and someone is pulling the wool over our eyes.<br>
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Replies (1)
MTN South Africa's replyOfficial
24 Feb 2016, 18:34Hello Dennise,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply24 Feb 2016, 18:34
Official
Hello Dennise,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***