AB
Antoinette B
1 reviews | Active since Jul 2015
29 Jul 2015, 12:06
No response/no feedback
I am very disappointed in the service or lack of, from MTN.<br> <br> I phoned the call centre in the beginning of the month with a billing query, which btw was caused by your agent not cancelling my contract correctly as initially asked, and nobody could properly assist me with it and still have received no feedback. <br> I even sent a complaint through to one of the \supervisors"at your call centre (Riedwaan Kops)"
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MTN South Africa's replyOfficial
11 Aug 2015, 11:43Hello ant88,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a credit on the account, we have logged a request to the banking department for the money to be refunded to your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a credit on the account, we have logged a request to the banking department for the money to be refunded to your account.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply11 Aug 2015, 11:43
Official
Hello ant88,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a credit on the account, we have logged a request to the banking department for the money to be refunded to your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that there is a credit on the account, we have logged a request to the banking department for the money to be refunded to your account.
Thank you
Wenzile Masina
REQ:***