ZN
Zanele N
1 reviews | Active since Nov 2012
12 Nov 2015, 13:29
NO RESPONSE NO DELIVERY
Did an MTN upgrade last week Wednesday, 8 days ago, I was adviced the phone would be delivered within 3 days. til today 8 days later no delivery no call. <br> <br> I then called MTN and sent emails, still no response. with regards to the call they said there was some problem with deliveries but will be delivered soon<br> <br> still waiting for response to my mails. nothing. <br> <br> I do not know if they will ever deliver and if we are really paying for the airtime and not the phone.<br> <br> *unhappy
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MTN South Africa's replyOfficial
12 Nov 2015, 18:59Hello KuhlekonkeMa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply12 Nov 2015, 18:59
Official
Hello KuhlekonkeMa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike