1 reviews | Active since Mar 2013
No Response, No Communication
My account number is A***.Went to the Westgate MTN shop and logged a query regarding my contract on the 1st July 15 where the lines have been \opened"and not blocked after the contract amount of phoning time has been used.Have had this contract since 2009 and never ever requested this to be done.I have been receiving Invoices since March with call charges.I was informed there was no block on the lines and she confirmed that she blocked the lines and put in a query (Ref ***) on who is responsible for the mix up.<br> Up to today no reply.So I did my own online Query the 14th July 15 (***) where you are told within 48 hours you will have a response-still no reply up to today.Was away on business and only had a chance to phone the call centre today-36 minutes spent on the line"
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the lines are open contracts. The Subscriber Usage Limit was loaded on the 11th of August 2015, the lines are now capped to the monthly provisioning. You will be able to load prepaid airtime and also convert the airtime into bundles. Please be advised that you can take this up with the store that the upgrades were taken out at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that the lines are open contracts. The Subscriber Usage Limit was loaded on the 11th of August 2015, the lines are now capped to the monthly provisioning. You will be able to load prepaid airtime and also convert the airtime into bundles. Please be advised that you can take this up with the store that the upgrades were taken out at.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***