1 reviews | Active since Dec 2012
No response in over a month
<p>I made an online insurance claim for a broken iPhone 6 on the 26th of May. I received no confirmation of my claim. So i called the number listed on the site. I doesn't work. So I wrote on their Facebook page, a day later i got a response giving me another number to call. No answer. Then I mailed MTN asking wether they received the claim. I was finally issued with a calim number. The response did say they were having issues and the normal 1 day response time was pushed out to 5 days, but that was nearly a month ago. This is absolutly unaccapetable. So i tried to call the number given to me by their social media people. Eventually got through to the insurance department - guess what?, no actual people to speak to, just automated systems. </p> <p>Option 1 - check on the status of your claim - I did this, the system said there was no claim recieved for my phone number. The only other way I could think of to speak to an actual human, was to choose the cancel insurance option. After a few more promts I was put on hold to speak to an agent. I held for 10 minutes. Then the line went dead. Thanks MTN for the worst service ever. The reason I left MTN last time was due to appauling service. Here we go again.</p> <p>I see other people on hellopeter complaining about the same issues.</p> <p>Could someone please get hold of me and sort this out. </p>
Good Day Mister Mcleod,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Mister Mcleod,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Hello Zukiswa.
It's not been 5 days since you responded to me and escalted my case to management. Yet I have heard nothing from you? What is going on ? I want a call today to resolve this issue. My iphone hasn't even gon e in yet. So far the service delivery has not been improved. Please call me today.
Hello Zukiswa.
It's not been 5 days since you responded to me and escalted my case to management. Yet I have heard nothing from you? What is going on ? I want a call today to resolve this issue. My iphone hasn't even gon e in yet. So far the service delivery has not been improved. Please call me today.
What's happening with this Zukiswa? Did you really escalate it to management? Do you escalate all enquiries to management and therefore it's just another queue? I need this situation resolved.
What's happening with this Zukiswa? Did you really escalate it to management? Do you escalate all enquiries to management and therefore it's just another queue? I need this situation resolved.
I called the insurance line again - automated system says you don't have my form. AGAIN! Then i get cut off when i try to get to a human. AGAIN. There is no management is there? You say this to everyone don't you? It's a lie. It's just a great system to ***** premiums when no actual service exsists. No way of claiming. No one to complain to. Theives.
I called the insurance line again - automated system says you don't have my form. AGAIN! Then i get cut off when i try to get to a human. AGAIN. There is no management is there? You say this to everyone don't you? It's a lie. It's just a great system to ***** premiums when no actual service exsists. No way of claiming. No one to complain to. Theives.
Insurance cancellation request:
I have tried for over a month to make a claim on my insurance policy but MTN has never got back to me despite numerous attempt to call, tweet, Facebook post and messages, Hello Peter messages, emails etc.
The claim seems to be lost for a 2nd time. I have used the online form and sent one in by email but the telephone system, says a claim was never received.
It is abundantly clear that when I need to claim, MTN will not respond.
You are perfectly happy to take my monthly premiums, but refuse to service my claim. In my mind that equates to ****************. I wish to cancel my insurance.
I have tried on your online form, but it does not work. I have tried to speak to a consultant on the phone, but the line cuts off everytime. I've had interactions with Twitter and FB social media team members, who keep promising to escalate my query and that someone will get back to me. Never happens. I see many other complaints of this nature on HelloPeter.com, but MTN is doing nothing about it.
Enough is enough. Cancel my insurance policy now and refund me for the 15 months of premiums that you have taken so far.
Insurance cancellation request:
I have tried for over a month to make a claim on my insurance policy but MTN has never got back to me despite numerous attempt to call, tweet, Facebook post and messages, Hello Peter messages, emails etc.
The claim seems to be lost for a 2nd time. I have used the online form and sent one in by email but the telephone system, says a claim was never received.
It is abundantly clear that when I need to claim, MTN will not respond.
You are perfectly happy to take my monthly premiums, but refuse to service my claim. In my mind that equates to ****************. I wish to cancel my insurance.
I have tried on your online form, but it does not work. I have tried to speak to a consultant on the phone, but the line cuts off everytime. I've had interactions with Twitter and FB social media team members, who keep promising to escalate my query and that someone will get back to me. Never happens. I see many other complaints of this nature on HelloPeter.com, but MTN is doing nothing about it.
Enough is enough. Cancel my insurance policy now and refund me for the 15 months of premiums that you have taken so far.