No response in acting on my transfer requests.

Item: MTN South Africa
Rating: 2
Author: Pierre F

Notice given in advance of the 24 month expiry dates (I would like to keep my numbers), telephonic requests, e-mails & e-mails & e-mails, online complaints & complaints & complaints, written requests submitted at MTN store, and yet my contracts continue and the billing continues. Ek is so gatvol vir hulle maar is magteloos. Stop ek die debiet-orders dan kos dit my geld. Hulle kom net nie terug nie en doen net niks.

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Replies (1)

MTN South Africa's replyOfficial

01 Nov 2015, 08:11

Hello Pierre@Hello,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to our retentions supervisory team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind regards

Regards
Rosetta
REQ:***

MTN South Africa's reply01 Nov 2015, 08:11

Official