NC
Norman C
1 reviews | Active since Jul 2011
26 Dec 2015, 05:50
No response in 4 days
4 days ago I purchased a 2gb ad-hoc data bundle online so I could contact friends and family over Christmas. I have been charged for it (can see on my unfilled invoice) but have not received it. <br> I have called in 3 times and the agent said they couldn't load it on their side but would get the tech team to do so urgently. It still hasn't been loaded.<br> I have sent Direct Messages on Facebook and Twitter which do not get answered. <br> What do I need to do to get this sorted out?!?<br>
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Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 10:26Hello calmeyer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we see that the 2Gb was provisioned on your number on the 28-12-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we see that the 2Gb was provisioned on your number on the 28-12-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Dec 2015, 10:26
Official
Hello calmeyer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we see that the 2Gb was provisioned on your number on the 28-12-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we see that the 2Gb was provisioned on your number on the 28-12-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***