KW
Kerry W

1 reviews | Active since Nov 2017

10 Nov 2017, 12:53

No response from vetting

I app**** for a new contract the 2nd November. It is now the 10th and I am still waiting for confirmation. Everytime I call they say they are waiting for vetting and dont know how long it will take. It is ridiculous that it takes so long and there is no contact number for the vetting department!

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Nov 2017, 23:49
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly reply with your Id number in order for us to investigate and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team