CK
Candice K
1 reviews | Active since Feb 2011
02 Jun 2015, 10:15
No response from them and then they sell our phone
We sent our phones in for repair. Called a few times to get a quotation. Never received quotations and they have apparently sold one of those phones. I'm still waiting to hear what is happening with the other phones ans still waiting for a quote. Their call centre has an automated answering system, which tells you their working hours and then hangs up. I've send numerous emails to [Email Removed] and they don't respond either..<br> Very upset!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 11:55Hello Candyteara,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
All 3 devices were initially booked in on the 23/10/2014 and quote for repairs was automatically rejected due to no response. Request to rebook was received and this was actioned on the 10/11/2014 however again quote rejected due to no response
*** -we are unable to recall this handset from quarantine.
*** - This handset has already been recalled from quarantine and awaits collection at the Allandale Repair Centre.
We can rebook these devices as requested and quote you again.
*** - This handset has already been removed from the repair centre.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
All 3 devices were initially booked in on the 23/10/2014 and quote for repairs was automatically rejected due to no response. Request to rebook was received and this was actioned on the 10/11/2014 however again quote rejected due to no response
*** -we are unable to recall this handset from quarantine.
*** - This handset has already been recalled from quarantine and awaits collection at the Allandale Repair Centre.
We can rebook these devices as requested and quote you again.
*** - This handset has already been removed from the repair centre.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply10 Jun 2015, 11:55
Official
Hello Candyteara,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
All 3 devices were initially booked in on the 23/10/2014 and quote for repairs was automatically rejected due to no response. Request to rebook was received and this was actioned on the 10/11/2014 however again quote rejected due to no response
*** -we are unable to recall this handset from quarantine.
*** - This handset has already been recalled from quarantine and awaits collection at the Allandale Repair Centre.
We can rebook these devices as requested and quote you again.
*** - This handset has already been removed from the repair centre.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
All 3 devices were initially booked in on the 23/10/2014 and quote for repairs was automatically rejected due to no response. Request to rebook was received and this was actioned on the 10/11/2014 however again quote rejected due to no response
*** -we are unable to recall this handset from quarantine.
*** - This handset has already been recalled from quarantine and awaits collection at the Allandale Repair Centre.
We can rebook these devices as requested and quote you again.
*** - This handset has already been removed from the repair centre.
Thank you
Wenzile Masina
REQ:***