MM
Moyakazi M
1 reviews | Active since Nov 2015
09 Nov 2015, 12:32
no response from the MTN call centre since 8am
my phone got ****** Friday night around 23h20pm. Saturday morning I went to the MTN store in centurion where I took my contract and the insurance. the consultant that was helping me told me that she cannot find details of my insurance on their system, and they don't work Saturdays. I have been calling the MTN insurance line this morning ever since 8am with no response, only the automated voice that keeps cutting after few minutes. this is very frustrating because I didn't have a phone the whole weekend and I am missing out on business.
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MTN South Africa's replyOfficial
10 Nov 2015, 16:14Hello Nominki_M,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply10 Nov 2015, 16:14
Official
Hello Nominki_M,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike