No response from the insurnce for 2weeks

<p>on the 18 of Otober I went to Jabulani MTN, to claim for a phone reference number ( ********** ) I filled all the the forms and they were submttited. I was told that I will get a feedbck from the insurance through an -email, since then ive not heard from anyone from insurance. I'm always the one calling the insurance on the 22nd Saturday I called the insurance and i was told I need to submmit an invoice from the mechanic showing my car was damaged when my phone was ******. on Monday the 24th of October I sent through the invoice to Mtn insurance and also to Johanned the guy who was helping me with the claim. I have no feedback or communication whatsoever from MTN to tell me what is going on. how is possible that a claim of a mere phone can 3weeks to be done. everyday I spend close to an hour calling the MTN insurance and no one is taking my call. can I please get an assistsnt from you guys.</p>