No response from the Insurance Department

I insured my phone with MTN upon taking a contract with them. When my phone was ******, I filed a claim. Since the date of the claim (09-07-2015) I have not received any feedback nor an acknowledgement of the recipient of the claim. The consultant who was assisting me with claim, provided an number that I must use to follow on the claim. However, I have not been able to reach anyone on the provided number since the day of the claim. The call gets cut off before it is transferred to an agent. I informed the consultant of this, she also confirmed that, she is aware of such. The consultant and I have attempted countless times to reach an agent on that number with 0 success. She then told me there's nothing else she can do.<br> <br> The cell phone number of the ****** phone is: ***