MK
Melodie K
1 reviews | Active since Oct 2015
27 Oct 2015, 21:04
no response from team leader / manager
The handset, Nokia 925, was taken in for repairs at the Montague Gardens Repair Centre on 12 Oct for the screen not displaying. On Tuesday we were told that the phone would be ready late afternoon. On arrival we were told that the software had failed quality control. On the Wednesday the phone was supposed to be ready but again it had failed quality control. The same happened on Thursday &
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MTN South Africa's replyOfficial
28 Oct 2015, 12:48Hello mel121,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
As per our telephonic discussion, the matter has been escalated to the relevant department for urgent attention. We will update as soon as we receive feedback.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
As per our telephonic discussion, the matter has been escalated to the relevant department for urgent attention. We will update as soon as we receive feedback.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply28 Oct 2015, 12:48
Official
Hello mel121,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
As per our telephonic discussion, the matter has been escalated to the relevant department for urgent attention. We will update as soon as we receive feedback.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
As per our telephonic discussion, the matter has been escalated to the relevant department for urgent attention. We will update as soon as we receive feedback.
We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***