1 reviews | Active since Jul 2011
No response from supplier
I would like to report the horrible service I have received from mtn at the century city mall. My phone went on repairs last week the 16th of march and I was promised that it will take 7 working days to fix the phone. Its now the 10th day and every time I go to the branch to find out what the delay is I am told different stories by every one. I am still expected to pay my full installment at the end of the month though I was not in possession of a phone for 10 working days including weekend. I really do not know what to do with the matter and its such an incovenience for me to go in the malls as I need to pay R10 for parking regardless of what time I leave the mall. please help me. i have enclosed below my interim number which is *** but my contract number is ***. kindest regards
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,