No Response from Online Store

Dear Sir/Madam,<br> <br> My name is Trishul Naran and I requested for a new contract for the Sony Xperia Z3 with your on line store.<br> Since completing my application form i have yet to be contacted.<br> Knowing about the strikes, I went to the MTN store in the Brits Mall to enquire what has happened with my application where I was told that they will not be able to assist me as I placed the order on-line and suggested that I contact the Wonderboom branch as they deal with the online store and will be able to better assist me.<br> After attempting to call them for over an hour I am now left without any idea if my application is being processed.<br> I am now considering if I should even waste my time with MTN for this contract as it seems nobody is able to assist me. If I do not receive a call explaining what is going on by COB Monday I will no longer be interested in dealing with MTN as you do not seem the least bit interested in any customer service.<br> If you don't want my business I'm sure one of your competitors do.<br> <br> Kind Regards,<br> Trishul Naran