UR
Unetha R
1 reviews | Active since Aug 2013
16 Feb 2015, 15:12
No response from online request for contract
Good day,<br> On Wednesday (11/02/2015) i requested a contract upgrade for my hubby. I had to fill in the online details and the consultant was supposed to call him back regarding teh contract. Today (16/02/2015) there has been no response and the contract was valid up until 15/02/2015. So MTN where is the customer service? Do you want the business?<br> Please call my hubby regarding this upgrade / contract. His name is Ashwin - ***.
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MTN South Africa's replyOfficial
25 Feb 2015, 08:53Hello Unetha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your request has been escalated to the sales team for urgent attention and to contact you directly.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your request has been escalated to the sales team for urgent attention and to contact you directly.
regards
Thabelo
REQ:***
MTN South Africa's reply25 Feb 2015, 08:53
Official
Hello Unetha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your request has been escalated to the sales team for urgent attention and to contact you directly.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your request has been escalated to the sales team for urgent attention and to contact you directly.
regards
Thabelo
REQ:***