WJ
Willie J
1 reviews | Active since Mar 2022
19 Dec 2018, 10:41
No response from MTN to activate contract
It's almost 2 weeks since I sign-up gor a new data contract in Senekal. My contract is still not active and NO ONE is coming back to me about what is going on. I left messages at the store in Senekal but they ignore me. No one can give me a straight answer to what is going on. Not even the call centre and complaints department know what is going on. The call centre send me from pillar to post and no one can take responsibility for my query and to solve it. Why is it so difficult to activate a data contract? I had a contract before which was paid up on 5 December and then on 6 December I sign a new data contract. What is going on?????????
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Willie J's updateReviewer Update
19 Dec 2018, 20:15I already app**** for a sim only data contract which was approved but not activated. That is why I complained. It seems that no one is actually reading all my messages. The one forwarded me to retensions and now you say I can phone that number. Really? I wish I could get hold of tge CEO or even if Mrs. Santie Botha is still at MTN because she know a lot more of customer services.
WJ
Willie J's update19 Dec 2018, 20:15
Reviewer Update
I already app**** for a sim only data contract which was approved but not activated. That is why I complained. It seems that no one is actually reading all my messages. The one forwarded me to retensions and now you say I can phone that number. Really? I wish I could get hold of tge CEO or even if Mrs. Santie Botha is still at MTN because she know a lot more of customer services.