1 reviews | Active since Apr 2009
No response from MTN since 18 June (21 days later)
<p>So after my post of 15 June 2016 regarding the unauthorised add-on of services to my contract, MTN posts a reply 2 days later saying they will get back to me. It has been 3 weeks since their reply and no contact has been made with me. Sad to say, I am not expecting any positive outcome or assistance at this stage. Will move to another carrier when my contract is up.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The 300MB and 100 SMS bundles have been removed, a credit of R226.64 (incl. vat) has been passed to your account on 2016-06-24 for the invoices date 2016-04-11 to 2016-06-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The 300MB and 100 SMS bundles have been removed, a credit of R226.64 (incl. vat) has been passed to your account on 2016-06-24 for the invoices date 2016-04-11 to 2016-06-11.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you Siphumezo. This is definitely a step in the right direction :-)
Thank you Siphumezo. This is definitely a step in the right direction :-)