AM
Aziza M
1 reviews | Active since Aug 2011
20 Oct 2015, 21:05
No response from MTN sales
I am due for an upgrade on my pre existing mobile contract. I submitted all the documents on 15 October. I have been following with the consultant, Cecil Paul since then (another 2 follow up emails) and today I called him. He said he would respond to my email with 30 minutes. I have still not heard from him. When will my upgrade be processed? The last time I was due for an upgrade, there was also a delay in processing.
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MTN South Africa's replyOfficial
22 Oct 2015, 21:37Hello aziza.mowzer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply22 Oct 2015, 21:37
Official
Hello aziza.mowzer,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike