BL
Brent L
1 reviews | Active since Sept 2015
13 Sept 2015, 10:17
No response from MTN regarding replacement handset
On 31 July, I took my Alcatel OneTouch Fire E to the MTN Brooklyn branch for a warranty assessment. After five weeks I had still not heard anything from MTN regarding the matter. <br> <br> On 4 September, I e-mailed [Email Removed] to enquire about progress on the assessment. I received a response stating \Please be advised warranty assessment has been approved reference COL***
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MTN South Africa's replyOfficial
17 Sept 2015, 09:53Hello 2lip,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our MTN Direct division for urgent attention. They will investigate this and ill revert to you directly with feedback and an action plan to resolve the matter.
Warm Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our MTN Direct division for urgent attention. They will investigate this and ill revert to you directly with feedback and an action plan to resolve the matter.
Warm Regards
Matshidiso
REQ:***
MTN South Africa's reply17 Sept 2015, 09:53
Official
Hello 2lip,
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our MTN Direct division for urgent attention. They will investigate this and ill revert to you directly with feedback and an action plan to resolve the matter.
Warm Regards
Matshidiso
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
We have referred the matter to the management team of our MTN Direct division for urgent attention. They will investigate this and ill revert to you directly with feedback and an action plan to resolve the matter.
Warm Regards
Matshidiso
REQ:***