1 reviews | Active since Jan 2010
No response from MTN - Poor / No Coverage at Home
Hi,<br> <br> I moved into my home late last year (2014). The MTN signal there is very poor, generally on EDGE on 1 bar then or GPRS and sometimes no bars..signal is very unstable and generally cannot hold a call for more than a few seconds...Its absolutely fustrating and sometimes I literally have to call someone over 5 times. I amforced to use whatsapp or other messaging mostly when at home and when people call, I have to advise them.<br> <br> I am an MTN contract holder and logged a call late last year to have this issue fixed. When I logged the call I was told the technican will call me and come out within a certain number of days. No one called or came out, I followed up a few times thereafter with the ref. no. where I was promissed that by the end of that day the supervisor get back to me for the poor service, still nothing.<br> <br> I just lost all hope with MTN as I don't know what further to do and decided to wait for my contarct to expire and then move over to Vodacom as their signal is full bars at HSDPA.<br> <br> Until someone from work advised I put this up on Hello Peter and hopefully MTN will resolve the complaint.<br> <br> Please help.<br> <br> Regards<br> Vinesh
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
