No Response From MTN or TM Electronics

<p>I`ve been sending mails to TM Electronics and MTN customer service as below regarding my Samsung phone , but has no feedback as yet. I did a upgrade on my contract in December 2015 and received two Samsung J1 phones. In February the one had a problem with the screen not coming on , but you could hear the phone turning on. The phone was send to MTN Richards bay and they have send it to TM Electronics. The phone was replaced under warranty. Now the second phone had the exact same symptom. Now Tm Electronics want to charge me for a new screen. I can`t see how two of the exact same phones bought on the same day have the same problem and only one can be repaired under warrantee? </p> <p>According to your mail response below , you would have get back to me within 8 hours. Well that was on the 25 of May 2016.</p> <p> </p> <p>I also got a read received from TM Electronics on Wed 18/05/2016 , but still no response.</p> <p> </p>