HB
Hendrik B
1 reviews | Active since Jun 2019
10 Jun 2019, 14:29
No response from MTN online shop
I have sent numerous E-Mails since last week Wednesday ( ********** 5) about the phone cover, screen protector and Bluetooth speaker that was not delivered with my Experia 10 plus according to the contract I took out. I was asked a few questions which I did answer but have not received any real feedback on what steps are taken to rectify the matter.
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MTN South Africa's replyOfficial
11 Jun 2019, 09:29Good day Hendrik,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Online shop, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Online shop, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply11 Jun 2019, 09:29
Official
Good day Hendrik,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Online shop, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result. Kindly note that this matter has been escalated to our Online shop, we will revert to you with feedback.
Warm Regards,Zanele MazibukoComplaints Management Team