NO RESPONSE FROM MTN ONCE AGAIN PATHETIC SERVICES

I wrote to you in the below dates and times yet no response from you people, I await you response to my messages below.

23 Oct 2019, 11:05

After making many request and attempts to speak to the regional manager of MTN Chatsworth, I finally get a call at 10:06 on the 23 October 2019 from a male by the name of Shahim Sheik.

He says his contacting me from MTN head office and cannot see any problem with this line so he does not understand why I want to cancel this account as he see everything on his system is perfect. He said that I was sent an sms on Monday the 21rst October 2019 stating that I have been credited with the outstanding data, but on my phone there is no sms that came to me on Monday. He also told me that on the 11 November 2019 I will receive my full data of 10 gig day data and 10 gig night data. I told him I am not going wait another month to see if I receive my full data or not as I have been waiting since September for this problem to be resolved. He refuses to accept that I am not going to pay another month and wait to see “IF” THIS DATA ISSUE IS RESOLVED. I am very disappointed to be treated in this manner from MTN and be spoken to with attitude by MR SHAHIM SHEIK. He has no ways of speaking to me, he was very rude and abrupt as a manager I wonder who trained him to speak to a customer in that tone. I have not breached my contract in any way that MTN should be treating me in this manner. All this has done has put me under stress and has upset me by the way this case has been treated. Delene told me it takes 30 days for the credit to reflect, Mr Shahim Sheik tells me 2 weeks. All I am getting is lies from all staff members from MTN, but I get called a **** by Lorraine the store manager in Chatsworth who refused to take my call when I requested to speak to her. Everytime I went into that branch all staff members are sitting on their personal cell phones, facebook, whatsapp and instagram instead of assisting and fixing customers problems. That branch is like a circus. Yesterday Delene told me she will get this contract terminated, and today Shahim says NO. What is this? I do not want this contract I want it closed. End of story I am tired of been round and round in circles. I am a working class man with no time for this nonsense; I have a job to do which pays my salary unlike the staff at MTN Chatsworth Centre.

ER Eran R: 24 Oct 2019, 09:11

Yet another day has passed and no call back from Mr Shahim Sheik, yesterday when he called me at 10.16am he advised me that he will call me back within 2 hours. I think his watch stopped working. So now what to do?