MV
Monroe V
1 reviews | Active since Mar 2016
14 Mar 2016, 09:17
NO RESPONSE FROM MTN ON SETTLEMENT LETTER
I have been trying to get a settlement letter from MTN for the last month. I had a contract with you and because I was unemployed I could not pay the account and it was handed over. I now want to settle the account but no one is able to help me after emails, telephone calls, etc. <br> <br> Please just give me a statement of the account or settlement letter so that I can settle the account.
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MTN South Africa's replyOfficial
14 Mar 2016, 21:24Hello monroeviljoen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply14 Mar 2016, 21:24
Official
Hello monroeviljoen,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***