1 reviews | Active since Mar 2017
No response from MTN maintenance
<p>I have contacted MTN 3 weeks ago for their maintenance team to fix my signal boosters as it has been damaged due to the bad weather. I was told that a member of MTN will contact me to arrange a time to come and fix the booster. I have had no response and so decided to contact MTN again last week Tuesday 28th February. I was then told that they will pass it on to MTN maintenance to get in contact with me. It has been a week and so far nobody has contacted me. I run a work from home business and cannot talk to my customers due to the poor signal. It is going onto a month now with no response from MTN. My reference number is ********** . </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,