1 reviews | Active since Aug 2015
NO RESPONSE FROM MTN LEGAL
<p>My account was handed to your legal dept, i then payment the settlement amount on the 23rd Dec 2016.Howoever i want to do a sim swap but was told my account is still blocked. Email your legal depart and have ref ********** 8 but now its a week and my account still not updated.Why does it take so long since you are supposed to reply within 24-48 hrs.</p> <p> </p> <p>Update my ITC and i am cancelling my contract but keeping y ********** 398 number.Poor service ,you hold for more than 15mins to talk to your consultants while with your competitors you hold less than 2 mins</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***