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wayne S
1 reviews | Active since Sept 2015
21 Oct 2015, 03:32
NO RESPONSE FROM MTN IRO FR AUDULENT BILLING
I was **********ly billed by a company called airG at R2 per day for a service I neither subscribed to or agreed to. After almost 2 months of queries and complaints they have not had the decency to respond to me directly, neither do they want to supply any itemised billing but have the audacity to email me a follow up report survey. Even after my shocking report no feedback! Over a period of a year and terrible customer service, poorly trained staff and no customer service whatsoever, I ported my number to Telkom Mobile.
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MTN South Africa's replyOfficial
21 Oct 2015, 07:27Hello gatvolman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that this service has been activated from your side. MTN cannot activate this service. This service has been used via MTN Play system, however to log on this system you do require a password set up by the user himself.
Please email AirG at *** to assist you with feedback. The itemized billing report will not reflect the name of the content provider used.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that this service has been activated from your side. MTN cannot activate this service. This service has been used via MTN Play system, however to log on this system you do require a password set up by the user himself.
Please email AirG at *** to assist you with feedback. The itemized billing report will not reflect the name of the content provider used.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply21 Oct 2015, 07:27
Official
Hello gatvolman,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that this service has been activated from your side. MTN cannot activate this service. This service has been used via MTN Play system, however to log on this system you do require a password set up by the user himself.
Please email AirG at *** to assist you with feedback. The itemized billing report will not reflect the name of the content provider used.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that this service has been activated from your side. MTN cannot activate this service. This service has been used via MTN Play system, however to log on this system you do require a password set up by the user himself.
Please email AirG at *** to assist you with feedback. The itemized billing report will not reflect the name of the content provider used.
Kind Regards,
Alice van der Merwe