1 reviews | Active since Jun 2015
No response from MTN insurance for claim submitted
I submitted my claim to MTN insurance on the 11/5/2015, I received an email shortly thereafter stating that they will contact me within 5 working days (reference number ***7). As at 8/6/2015 I had not had a response as yet, I therefore submitted my claim again to MTN insurance and received a response from them stating that they would contact me within 5 working days (reference number ***0).<br> <br> I have phoned MTN insurance several times and can't seem to get through and when I do I get cut off. I am paying my insurance monthly but am not getting a response from them and am sitting without a phone of which I am paying blackberry services for and losing out as I am using an old Samsung.<br> <br> I don't know what else to do from my side.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***