JS
Jannie S
1 reviews | Active since Oct 2012
25 Jan 2016, 15:12
NO RESPONSE FROM MTN INSURANCE
Phone got ******,Filled out papers at mtn menlyn 31 december,no feedback till now<br> Phone number on claim form just rings for 10 to 15min and then drops call,even when assistant in shop phoned <br> it. nobody can help,nor tell me how far they are or what status is-USELESS MTN!!!!!<br> <br> SUPPOSE TO BE 5 WORKING DAYS-ITS NOW 3 WEEKS!!!!!<br> <br> PATHETIC! AND YOU PAY FOR IT!!!!
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Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 15:38Hello jannie13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Jan 2016, 15:38
Official
Hello jannie13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***