1 reviews | Active since Sept 2018
No response from MTN!!!! Ignored!
I haven't received a single phone call or email to resolve my previous issue! MTN Nigeria assisted me more than anyone in my own country! In a pandemic where people are losing their jobs. I am shocked to have received such pathetic service, it's beyond BAFFLING. U WOULD THINK PEOPLE WOULD BE GRATEFUL AND APPRECIATIVE OF A JOB IN THESE CIRCUMSTANCES, LIKE MOST OF US ARE, AND GO THE EXTRA MILE EVEN IF ITS NOT REQUIRED OF U.There are people out here who need jobs and others CANT EVEN GET THE BASIC CUSTOMER Care service right in this country! For your client to go to such lengths to get your attention and still ignore, just wow! Beyond pathetic excuse of a network! I will NEVER TAKE OUT A CONTRACT WITH MTN again, NOT EVEN IN ANOTHER COUNTRY. Whomever is reading this DO NOT USE MTN!!!!! EVER!
We sincere apologized for inconvenienced caused.
We picked up the following notes on the account.
You have requested for your contract to be cancelled
The systems notes reflect the following:
Cancellation request has been submitted successfully
2020-06-22
***
The number is now converted to prepaid. Note calls have to be made from the cell number if no calls is made in 2-24 hours the system will pull the number back to the system and allocate to another user.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
We sincere apologized for inconvenienced caused.
We picked up the following notes on the account.
You have requested for your contract to be cancelled
The systems notes reflect the following:
Cancellation request has been submitted successfully
2020-06-22
***
The number is now converted to prepaid. Note calls have to be made from the cell number if no calls is made in 2-24 hours the system will pull the number back to the system and allocate to another user.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
