No response from MTN ***** depatment that should be looking after Clients

I found a ********** account attached to me bank account on 1 April 2020 and reported it immediately to MTN via email. By the 8 April 2020 I had sent in my statement and certified ID documents. The ********** account is worth R1000 every month and although I kept quite whilst April's deduction came off so as to give them more than a month to do some investigating, I am now almost at 2 months later with still no word from the MTN ***** department... and I am staring down the barrel of paying another months bill for no reason AND without the funds to pay it and get by financially during the month!

This is ridiculous! MTN need to contact me and let me know what the situation is!