1 reviews | Active since Mar 2009
NO RESPONSE FROM MTN FOR MORE THAN 3 MONTHS
FOURTH REQUEST. CAN SOMEONE PLEASE ASSIST HERE.<br> 29 HUMEWOOD DRIVE. BLOUBERG STRAND. CAPE TOWN. VERY BAD SIGNAL. CALLS KEEP DROPPING. MIKE CLOSED MY QUERY AND DID NOTHING TO RESOLVE THE PROBLEM. CAN SOMEONE PLEASE ASSIST TO RESOLVE THIS PROBLEM. I AM A BUSINESS AND HAVE 7 DIFFERENT CELLS WITH MTN BUT IT SEEMS LIKE I AM NOT VALUABLE ENOUGH FOR MTN. WHAT IS GOING ON WITH MTN THESE DAYS? YOUR SERVICES ARE PATHETIC.<br> DO SOMETHING INSTEAD OF JUST CLOSING THE QUERY WITHOUT A SOLUTION. <br> NO SIGNAL INISIDE MY HOUSE AND OUTSIDE AS WELL. DONT ASK ME TO FILL ANY FORMS IN. ALL OF THAT WAS DONE 4 MONTHS AGO. PLEASE CAN YOU CALL ME VANESSA NAIDOO ON *** TO RESOLVE THIS PROBLEM. SOME FEEDBACK FROM MTN WILL BE A HUGE SUCCESS.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now searched our systems and we see that a request was logged on your behalf with the reference number of the request being ***. An escalation was done to our Network Group team to investigate the matter as the whole area has been affected and not specifically your numbers.
We've requested the management team within our Coverage Helpdesk to make contact you and confirm the status of the request.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now searched our systems and we see that a request was logged on your behalf with the reference number of the request being ***. An escalation was done to our Network Group team to investigate the matter as the whole area has been affected and not specifically your numbers.
We've requested the management team within our Coverage Helpdesk to make contact you and confirm the status of the request.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***