MR
Melanie R
1 reviews | Active since Feb 2012
20 May 2015, 08:30
No response from MTN despite several comms
I have been trying for over a month to cancel two contracts on my business account. When I called the 808 number, I got given the number of my \account manager"Michelle Bauer and a number to call ***. I have been calling this number non-stop but it goes onto the voice service and is never ever answered. Despite calling the call centre on this a number of times"
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MTN South Africa's replyOfficial
22 May 2015, 15:59Hello meldoc46,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I know that this can be frustrating, I have since sent you an email with steps to try and resolve this matter, will await your reply.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I know that this can be frustrating, I have since sent you an email with steps to try and resolve this matter, will await your reply.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply22 May 2015, 15:59
Official
Hello meldoc46,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I know that this can be frustrating, I have since sent you an email with steps to try and resolve this matter, will await your reply.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I know that this can be frustrating, I have since sent you an email with steps to try and resolve this matter, will await your reply.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,