LV
Leilani V
1 reviews | Active since Mar 2009
13 Jul 2015, 09:22
No Response from MTN
I don't receive my statements via email or post and I now need backdated statements for auditing purposes. I have been requesting these for 3 weeks now. I have filled in the necessary paperwork and sent it multiple times, I have probably sent about 6 follow up emails, but to no avail. What do I need to do to get my statements?
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MTN South Africa's replyOfficial
21 Jul 2015, 10:53Hello leilan,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems, your invoices and statements are delivered via e-mail to the e-mail address on our system (Telkom e-mail address). If you have changed your e-mail address kindly contact our call centre or any of our stores to update your details.
Kind regards
Letumile
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems, your invoices and statements are delivered via e-mail to the e-mail address on our system (Telkom e-mail address). If you have changed your e-mail address kindly contact our call centre or any of our stores to update your details.
Kind regards
Letumile
MTN South Africa's reply21 Jul 2015, 10:53
Official
Hello leilan,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems, your invoices and statements are delivered via e-mail to the e-mail address on our system (Telkom e-mail address). If you have changed your e-mail address kindly contact our call centre or any of our stores to update your details.
Kind regards
Letumile
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that as per our systems, your invoices and statements are delivered via e-mail to the e-mail address on our system (Telkom e-mail address). If you have changed your e-mail address kindly contact our call centre or any of our stores to update your details.
Kind regards
Letumile