1 reviews | Active since Jun 2012
No Response from MTN
I have been trying for a few days to get hold of MTN to reactivate my outgoing facility but their call centre is apparently closed for what ever reason. <br> <br> I have emailed the collections and customer service team my proof of payment so I can get my outgoing facility activated numerous times. They read my emails but no one bothers responding.<br> <br> I have been trying to get a hold of the directors but their switchboard has an automated message and no receptionist to answer the phone. PLEASE CAN SOMEONE AT MTN TAKE ACTION HERE!!! <br> <br> I have been a client for over 10 years and is this how you treat a loyal client or is my business not important?<br> <br> What is going on at MTN?<br> <br>
Thank you for your post, please accept our apologies for any inconvenience and delayed response caused as result of the breakdown in the service delivery in one of our touch points.
Your query was escalated to relevant management department for assistance. Please be advised that your account has now been reactivated and you would be able to make outgoing calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience and delayed response caused as result of the breakdown in the service delivery in one of our touch points.
Your query was escalated to relevant management department for assistance. Please be advised that your account has now been reactivated and you would be able to make outgoing calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,