AvdW
Alwyn van der Walt
1 reviews | Active since Apr 2012
28 Jan 2019, 14:51
No response from MTN
I have done an upgrade on-line with MTN on the 14th of January 2019. Received a email and sms stating upgrade was successful but nothing else. Phone should have been delivered on the 25th but nothing, no correspondence or anything from MTN. I have send emails with the reference number but did not get any response.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Jan 2019, 08:36Good day Alwyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that you need to contact MTN Direct on ***, free from your MTN line to confirm delivery,
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that you need to contact MTN Direct on ***, free from your MTN line to confirm delivery,
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply29 Jan 2019, 08:36
Official
Good day Alwyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that you need to contact MTN Direct on ***, free from your MTN line to confirm delivery,
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that you need to contact MTN Direct on ***, free from your MTN line to confirm delivery,
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AvdW
Alwyn van der Walt's updateReviewer Update
29 Jan 2019, 13:45Thanks went to the Store on The Grove on Saturday 26 January, they gave me following two numbers - ********** 600 and ********** 800. I phoned them on Monday, no Sir you must phone this number to track you delivery - ********** 761 no Sir once again the wrong number you must phone ********** 667. Phoned it a couple of times only to see on your response that I was given the wrong number. Phoned the number you supp**** twice before someone answered, only to be cut of. Every time I go through the main menu and gets cut of before I can speak to a consultant. This is very frustrating!!!!!! Please get someone to phone me ********** 728.
AvdW
Alwyn van der Walt's update29 Jan 2019, 13:45
Reviewer Update
Thanks went to the Store on The Grove on Saturday 26 January, they gave me following two numbers - ********** 600 and ********** 800. I phoned them on Monday, no Sir you must phone this number to track you delivery - ********** 761 no Sir once again the wrong number you must phone ********** 667. Phoned it a couple of times only to see on your response that I was given the wrong number. Phoned the number you supp**** twice before someone answered, only to be cut of. Every time I go through the main menu and gets cut of before I can speak to a consultant. This is very frustrating!!!!!! Please get someone to phone me ********** 728.
AvdW
Alwyn van der Walt's updateReviewer Update
30 Jan 2019, 14:51Still same problem!!! Can someone please assist?????? Get through to dispatch department the moment someone picks up the line gets dropped!!!
AvdW
Alwyn van der Walt's update30 Jan 2019, 14:51
Reviewer Update
Still same problem!!! Can someone please assist?????? Get through to dispatch department the moment someone picks up the line gets dropped!!!