No response from MTN!
So MTN.... I am still awaiting a response on my post below, from 7 days ago! Should I not have a response from you by close of business today detailing exactly how it's going to be corrected I will be REVERSING my debit order and stopping any future ones!
I currently have a very expensive paper weight because of you've now turned off my roaming, again I'm in New Zealand, which is pointless to me having my SA phone number then! I never told you to turn it off, I asked why I was being charged roaming rates when the only texts I was getting was from you! However, should I need to call or for someone to contact me, they could, now they can't, sort it out or you will not get a single cent more from me! Its unacceptable!
"Posted 10 September: MTN... first off your Twitter social media team is utterly useless! Second, if you do not sort out my roaming and billing issue I will be reversing my debit orders! Oh but wait you can't call me to sort this out because you've turned off my roaming and I'm in New Zealand! Sort it out deal with your Twitter team or I'm going to br reversing my debit orders!
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Replies (3)
MTN South Africa's replyOfficial
17 Sept 2018, 16:09Thank you for your post
Please note that a sms was sent through to your number providing feedback on your said invoices. I have sent an email as well with feedback.
Warm Regards
Zenetta P Viljoen
Complaints Management Team
Best regards,
MTN South Africa's reply17 Sept 2018, 16:09
Official
Thank you for your post
Please note that a sms was sent through to your number providing feedback on your said invoices. I have sent an email as well with feedback.
Warm Regards
Zenetta P Viljoen
Complaints Management Team
Best regards,
's updateReviewer Update
17 Sept 2018, 20:37I have not received an SMS or email, why have I not received an SMS, because you have turned off my roaming which means this is not fixed! As for the email, did you email me on my email address linked to my account? Aka, the one used for my statements? Any other email will not work as I am in New Zealand... seriously MTN this is not rocket science! But clearly this has NOT been resolved. Not for lack of trying on my side though! You have until Tuesday to call me on my number telling me it's been sorted out! If not, I'm done!
's update17 Sept 2018, 20:37
Reviewer Update
I have not received an SMS or email, why have I not received an SMS, because you have turned off my roaming which means this is not fixed! As for the email, did you email me on my email address linked to my account? Aka, the one used for my statements? Any other email will not work as I am in New Zealand... seriously MTN this is not rocket science! But clearly this has NOT been resolved. Not for lack of trying on my side though! You have until Tuesday to call me on my number telling me it's been sorted out! If not, I'm done!
's updateReviewer Update
18 Sept 2018, 20:13MTN, I am now instructing my bank to reverse last month's debit order and the months before if possible and going forward to block any from yourselves. Please be aware I will also be reporting you too ICASA, and I will be keeping all of this as proof of trying to sort out this issue which you are unwilling to do! Also know when you hand me over for non payment, who ever you instruct to get hold of me won't be able to as you have made it impossible for anyone outside of SA to get in contact with myself! Your business practice and customer service is utterly disgusting! The level of contempt and disregard for clients is beyond disappointing and your customer service team need to learn what customer service is! I have given fair warning.
's update18 Sept 2018, 20:13
Reviewer Update
MTN, I am now instructing my bank to reverse last month's debit order and the months before if possible and going forward to block any from yourselves. Please be aware I will also be reporting you too ICASA, and I will be keeping all of this as proof of trying to sort out this issue which you are unwilling to do! Also know when you hand me over for non payment, who ever you instruct to get hold of me won't be able to as you have made it impossible for anyone outside of SA to get in contact with myself! Your business practice and customer service is utterly disgusting! The level of contempt and disregard for clients is beyond disappointing and your customer service team need to learn what customer service is! I have given fair warning.