NO RESPONSE FROM MTN
<p>I have a contract with MTN. On the 21st of December 2016, R400 was taken off my account. In January and February of this year, I was credited only with one third of what is due to me. Trying to call and sort it out, is a nightmare! I decided to personally go onto MTN's Mall of Africa branch. I dealt with Jafta on these issues a few times. He had been very helpful. He wrote reports on this matter and I was given the following three reference numbers: REQ ********** , REQ 891267 and System Ref ********** 37. Up to date I have not had any response from MTN! How many more reference numbers and complaints are needed before anything will be done? I am fed-up!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime expired as the carryover CAP was Exceeded and the cap rule was then app****. Kindly note that on the new carry over rules you will not be able to carryover 2 times of unused inclusive airtime, because you are getting R110 inclusive airtime this means that after provisioning your balance will not be more than R220 any unused airtime from the previous month will expire.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime expired as the carryover CAP was Exceeded and the cap rule was then app****. Kindly note that on the new carry over rules you will not be able to carryover 2 times of unused inclusive airtime, because you are getting R110 inclusive airtime this means that after provisioning your balance will not be more than R220 any unused airtime from the previous month will expire.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically hides all numbers and email addresses in order to protect your personal information from possible *****. For this reason we could not see any of the reference numbers written on this post.
We have done investigations on your account in order to identify the reason why the airtime was lost. Kindly note that our Airtime Carry over rule was changed on the 01 August 2016. Airtime no longer gets carried over for 5 months as it previously did, you can now carry over just 1 month of your unused airtime. This means that airtime can only last for 60 days which will be a maximum of 2 months airtime.
The airtime lost on the 21 December 2016 was because of this change in the Carry over rule.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the Hellopeter site automatically hides all numbers and email addresses in order to protect your personal information from possible *****. For this reason we could not see any of the reference numbers written on this post.
We have done investigations on your account in order to identify the reason why the airtime was lost. Kindly note that our Airtime Carry over rule was changed on the 01 August 2016. Airtime no longer gets carried over for 5 months as it previously did, you can now carry over just 1 month of your unused airtime. This means that airtime can only last for 60 days which will be a maximum of 2 months airtime.
The airtime lost on the 21 December 2016 was because of this change in the Carry over rule.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,