No response from MTN

<p>I was pickpocketed on Friday the 29th, I blocked my phone the Monday and filed a claim with insurance the Tuesday. I have heard no communication from MTN and have been trying to call them. I have lost not only on business but i hjave had to cancel a valuable trip beacause I dont have a phone. The calls are not answered, head office does not seem to be able to help. The lady at the MTN lodged my claim and gave me a reference no of *** but when i call and check it says that my claim has not been recieved. I dont know how many times i have had to resend it. I keep being on holdfor 35min+ and it is tiring. I need a response regarding my Handset. What is the point og having insurance if when a peril takes place you have to wait for &nbsp;months. I am done calling coz my calls get dropped after 30minutews of holding. this is disgusting service.</p>