AVdM
Alwyn Van der Merwe
1 reviews | Active since Jul 2011
14 Mar 2016, 14:53
No response from MTN
To whom it may concern<br> <br> Someone open an MTN account in my name. MTN said that I was a victim of impersonation. I contacted the ***** department numerous times, but the phone only keeps ringing. One time when they answered the phone. I asked them for a letter to confirm that I was a victim of impersonation. They said that they will email it to me. I never received the email and I need the letter. Please assist me.<br>
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MTN South Africa's replyOfficial
16 Mar 2016, 16:17Hello AvdM,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2016, 16:17
Official
Hello AvdM,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,