JH
Johannes H

1 reviews | Active since Apr 2015

01 Apr 2015, 19:21

No response from MTN

Greetings<br> <br> I have signed a contract with MTN more than 7 weeks ago and the contract was signed and everything.<br> <br> I have been a client of MTN for 15 years and have signed 3 contracts with you.<br> <br> The sales consultant there told me that there was no stock at the moment but i can sign the contract and they would call me as soon as there is stock.<br> <br> Now i have been waiting patiently and have had no response what so ever and cannot be told that after 7 weeks stock could not be ordered and delivered.<br> <br> <br> I am very upset with MTN and the way I as a customer have signed a contract stating my commitment with MTN but you don't deliver your part of the contract.<br> <br> <br> <br> I hope to have a response soon as i will take further actions in canceling any wither commitment toward MTN and move to another company.<br> <br> <br> I hope to have a response soon.<br> <br> Regards.

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Apr 2015, 14:53
Official
Hello jthorn1,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***

Best regards,