BH
Brenton H
1 reviews | Active since Feb 2016
23 Feb 2016, 13:00
No response from MTN
Network Coverage Form was completed on MTN website, I received the reference number which is ***8 on the 20 January 2016. No response from MTN since then, called 808 and 1555, both times the staff just advise they going to escalate the query but nothing happens and all the while I'm experiencing BAD network coverage in my area only picking up EDGE and the SIM cards I have are all LTE compatible, not sure if MTN is scared to come into my area to address the problem, but seriously considering switching to another service that will give me better service.
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MTN South Africa's replyOfficial
24 Feb 2016, 17:56Hello Brentonh,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply24 Feb 2016, 17:56
Official
Hello Brentonh,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,