EP
Elme P
1 reviews | Active since Jul 2015
23 Jul 2015, 10:52
NO RESPONSE FROM MTN!!
So after a week - i have yet to receive any sort of feedback from MTN, which means: Another debit order going off!! My contract is now waaayyy past the 24month mark, and i URGENTLY need to change it to prepaid.<br> All steps on my side is done - now MTN, can you PLEASE respond to my complaint. This will be the 3rd debit order still going off after the cancellations has been submitted. 3 MONTHS WORTH OF DEBIT ORDERS IN YOUR POCKET!!!
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MTN South Africa's replyOfficial
03 Aug 2015, 12:00Hello elmepuchert,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
However, it is showing on our system that your number has been migrated to Pre-paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
However, it is showing on our system that your number has been migrated to Pre-paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 12:00
Official
Hello elmepuchert,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
However, it is showing on our system that your number has been migrated to Pre-paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
However, it is showing on our system that your number has been migrated to Pre-paid.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,